SHIPPING & DELIVERY

Currently we are offering delivery of our products in India only. We request you to provide full street address with pin code / zip code and telephone / mobile number.

Once dispatching the order, if order / product will return to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.

The estimated time of delivery is mentioned for every product. Usually, it takes somewhere between 8-10 business days from the day of order placed. However, in exceptional cases it can take up to 15 business days.

We are offering free shipping on purchase of goods above Rs. 999. In case of purchase below Rs. 999 shipping charges will be displayed at the time of shopping.

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.

Tracking numbers for orders shipped might take up to 72 business hours to become active on the courier websites.

There are no extra taxes or hidden costs. The price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices are including applicable taxes.

Once dispatching the order, if order / product will return to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.

Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail. A full refund can be applied in such situations. However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order. In the unlikely event we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we will contact you and give you the option to exchange, delay or cancel unshipped part of order based on your convenience and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner in which you have made the payment*

If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care or email us at customercare@c9airwear.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Some locations in India are served by India-Post.

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case this is not available for any reason, we will contact you within 10 business days and give you the option to exchange, delay or cancel the order based on your convenience.

In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 10 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

• 1. First of all you need to login into your account on c9airwear.com
• 2. Click on RMA option in the left side menu and click on "Request New RMA".
• 3. Choose order ID on which you want to apply return / exchange and Fill all the mandatory details and click on submit request
• 4. You will receive an email on your registered mail ID

• 5. We will arrange a reverse pickup or you can also ship product to us on below address:

  Sangam India Limited

  Sangam House, Online Division,

  Atun, Chittorgarh Road, Bhilwara – 311001

• 6. Once we receive original products back in our warehouse. It will take us minimum 14 working days to process any refund/exchange or issuance of credit in your wallet/Bank/Credit Card.
• 7. For more details, you can also call us on +919799165695 or email us on customercare@c9airwear.com with order number and customer name.

• 1. Any product that exhibits physical damage to the box or to the product
• 2. Any product that has been washed/ used/ worn.
• 3. Any product not in its original condition
• 4. Any product that is not in a condition to be resold.
• 5. Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• 6. Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
• 7. Any product sold in sales promotion/sale scheme is not returnable.

• 1. The value of the refund will be equal to the final amount paid by you (after discounts) at the time of purchase.
• 2. In applicable cases, the courier return charges will be added to the amount.

• 1. For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a lingerie set that includes panties.
• 2. Cash cannot be claimed against gift card/ coupons.
• 3. No item that has been sold as part of a multipack can be returned as an individual item.
• 4. Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned.
• 5. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.

• 1. We first need to receive the original products back in our warehouse. Once received, it will take us minimum 14 working days to process any refund/exchange or issuance of credit in your wallet/Bank/Credit Card.
• 2. In case of refund or credit being issued for other reasons, we will take minimum 21 days from the date of the receipt of request from the customer.

We want you to be 100% happy with our products. In case, After placing an order if you change your mind, but before it is dispatched (within 24 hours of order placement), you just have to inform us by sending an email mentioning your order number to customercare@c9airwear.com. Please note that c9airwear has a right to reject cancellation request. Orders once dispatched from our side cannot be cancelled and you have to accept your order at time of delivery.

You can return & Exchange items purchased on C9 Airwear website for any reason within 15 days of receipt of the item. However due to the intimate nature of the products - panties cannot be returned.
Please do contact us in case you have size related queries before placing the order.